Sales Operations Manager EMEABrussels, Brussels  Belgium

Posted: Mar 06, 2013

This opportunity is no longer available.


The company:

Our Client is a leading global health and hygiene company, operates in three distinct sectors of the market: consumer, professional and health care. Currently our Client wishes to bring on board a new

Sales Operations Manager EMEA

With this open assignment, the Company wishes to bring on board a Sales Operations Manager EMEA in the context of an optimization of the back office functions.

Key Responsibilities

Reporting to the General Manager, the Sales Operations Manager will take the lead in a number of EMEA HQ based support functions and processes, to support primarily the Sales & Marketing organizations in achieving their targets.

The role initiates process improvements to increase efficiency, effectiveness and connectivity throughout the organization, and leads/influences business teams to think out of the box and generate new ideas.

The main accountabilities in this position are

  • Manage the support teams (Customer Service, Pricing, administrative support, Project Management, Training & Capability, Tender Office) and processes (CRM, Sales Incentive Program) in order to facilitate the sales performance
  • Drives and streamlines policies, processes, systems and services to maximize the sales and marketing productivity
  • Acts as a liaison between the Sales/Marketing Organization and the Back office functions
  • Has end responsibility for designing and implementing sales and marketing capability training and development
  • Designs and manages the Sales Incentive program
  • Owns the CRM (salesforce.com) data and tool, including measurement, data integrity, analysis and reporting
  • Ensures operational consistency across categories, platforms and geographies where needed by offering state of the art back office solutions
  • Has end responsibility for the project management function
  • Leads the Customer Service department
  • Leads the Pricing strategy and Pricing team
  • Leads the Tender Office function
  • Looks at Continuous Improvement initiatives to maximize efficiencies and processes with back office/support functions
  • Drives programs to increase the accuracy of sales forecasting

Candidate Profile

The main requirements for the position are:

  • Minimum 10 years of business experience, with at least part of that leading a large (20 ) multi-disciplinary team
  • Successful experience in managing a back office function (e.g. Customer Service; Pricing; Training; Supply Chain); strong commercial sense is required.
  • Leadership experience both with hierarchical team management and cross-functional stakeholder management Experience of effectively working in a matrix organisation
  • Cross-functional and Project Management experience are a strong plus
  • Demonstrated experience leading an organization through change
  • Experience with Continuous Improvement and Process Mapping (Lean thinking) is highly desired.
  • Fluency in English.  Any other European language is a plus.
  • Good commercial acumen, a background in sales is a strong plus
  • Outstanding communication skills and team-player
  • Evidenced problem solving skills and decision making ability
  • Ability to recognise and address process gaps
  • Willingness to travel internationally in Europe and US
  • Cross-cultural awareness
  • Analytical ability

    Thank you for your interest in this opportunity. We will get back to you in 2-4 weeks with the status of your application.

This opportunity is no longer available.